Thirty days to change your mind.

If something you bought from us isn't right — it doesn't do what we said, it doesn't suit how you work, or you simply changed your mind — email support@creativepath52.com within thirty days and we refund you. We don't ask you to justify it. We don't make you prove you tried hard enough. We don't route you through a returns portal. A person reads your email, and the money goes back to the card you paid with.

This is a promise we make on top of your legal rights, not instead of them. Where the law already gives you something stronger, the law wins — and we say so in each section rather than burying it.

Thirty days runs from the day you buy. For the white-glove install, it runs from the day of your session — see below.

Our thirty-day promise

Thirty days from purchase, for any reason, including no reason at all. It doesn't matter that you have already downloaded the app, entered your key and used it — that is rather the point. You cannot tell whether an AI that learns your work is right for you without letting it learn your work. So we do not treat downloading it as the moment you lose the right to change your mind.

Your statutory right, stated accurately

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have fourteen days to cancel a distance purchase. For digital content supplied straight away, that fourteen-day right ends once the download begins — but only if you expressly agreed to the download starting immediately and acknowledged that you were giving up the cancellation right. If you were never asked for that agreement, the fourteen-day right stands, whatever else this page says.

Our thirty-day promise is longer than the statutory fourteen days and is not conditional on any of that. It is simpler to use the promise; the statutory right is there underneath it either way.

If you haven't downloaded it yet

Then nothing is in dispute at all. Email us and we cancel the order and refund in full.

What happens to your licence key

When we refund you, your licence is withdrawn and you should stop using InkFox and delete the app. We do not take back the download link or reach into your Mac — InkFox runs entirely on your own machine, on your own accounts and your own API key, and it does not phone home to be given permission to start. That is a deliberate design decision about your privacy and independence, and it means the honest position is this: after a refund, continuing to run InkFox is a breach of the licence, and we rely on you, not on a switch we can flip. We would rather tell you that than pretend to a control we do not have.

If it's faulty or not as described

Separately from all of the above, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for its purpose and as described. If InkFox will not run, or does not do something this site says it does, tell us: we will fix it, and if we can't fix it you get your money back. That right is not limited to thirty days and we will not argue about the calendar when something is genuinely broken.

Before your session — cancel any time

Any time before the session starts, cancel for a full refund. No notice period, no admin fee, no reason needed. Nothing has been delivered yet, so there is nothing to argue about.

Rescheduling is free, always

Life happens. Move your session as many times as you need, at no cost — just tell us. Rescheduling is not cancelling and never triggers a charge.

Your statutory right, stated accurately

You have fourteen days to cancel a service bought at a distance. If you ask us to book you in within those fourteen days and agree to the session going ahead before they are up, you keep the right to cancel — but if you cancel after the work has begun we may keep a proportionate amount for the work already done. In practice that means: cancel before the session and you pay nothing; cancel halfway through and you pay for the half you had.

After your session

If it didn't do what we promised, tell us within thirty days and we make it right. The session ends with a wiring check — your email, your calendar, your notes, your Crew deck and your own API key, each one verified connected rather than assumed. If that check did not pass and we could not put it right, you get a full refund of the £999, including the session itself. If the session did what it said but you still feel it wasn't worth it, we refund what you paid less a fair, proportionate amount for the time actually delivered — and we will tell you that figure before we process anything, not after.

If we cancel

If we have to cancel on you, you choose: a new date, or a full refund. We do not make you take the rescheduled date.