CP52 WebDeck · Hearth✦ grounded — the Concierge answers from your own knowledge base
Come to the hearth.
The warm place your customers come for help. Answered first, escalated only when it's real.
Tickets, a live chat widget, email-in, a help centre and saved replies — with an AI Concierge out
front that answers instantly, grounded in your own knowledge base. When something's genuinely tricky it becomes a
real ticket and lands with you. Great support that doesn't eat your day.
Hearth — support deskConcierge on · answering live
Open tickets
3
1 needs you
Answered by Concierge
41
this week · no ticket needed
First reply
2m
median, 24/7
Help centre
28
articles · Concierge-cited
Ticket inbox
#210Refund queryopen2m
#209Shippinganswered by Concierge ✓18m
#208Course accessyou1h
#207VAT receiptanswered by Concierge ✓3h
Concierge · live chat
CustomerDo watercolour workshops include the paints, or do I bring my own?
ConciergeAll materials are provided — paints, brushes and paper are on the table when you arrive. Just bring yourself!
source: Help Centre → What's included in a workshop
CustomerGreat. Could I move my booking to a later date?
How it works
01Customer asksChat widget, email or a form — one warm front door.
02The Concierge answersInstantly, from your knowledge base — cited, in your voice.
03Tricky → ticketAnything it can't be sure of becomes a real ticket for you.
04You reply onceIt learns from your answer — and handles the next one alone.
What your Inkling does — it is the Concierge
Answers tier-1 questions 24/7 from your knowledge base
Drafts replies in your voice for your approval before they send
Escalates the genuinely hard ones into real tickets — with context
Keeps the help centre up to date as answers settle
Cites its source on every reply, so customers can trust it
Learns from every correction — fewer escalations over time
The build, in three phases
Phase 1Hearth Core — tickets, email-in, live chat widget, help centre, saved replies. Sellable on its own.
Phase 2The Concierge — grounded AI answering first from your KB, cited, with approve-to-send drafts and escalation.
Phase 3It learns — every reply feeds the KB; deflection climbs, escalations fall. Reporting on what it saved you.